According to a report, India is a front runner amongst leading outsourcing destinations with regards to cost and quality of services provided. Outsourcing in India is riding a high wave of revolution. EquaTerra, an advisory firm, surveyed senior company figures of outsourcing companies and published a report called the Outsourcing Service Provider Performance Study. The found that UK businesses choose at least one Indian outsourcing services provider for IT offshoring
In a survey of UK’s top 320 Biggest IT services spenders Indian outsourcing companies bagged four places out of the top five places for client satisfaction. There is a leap from 47 % to 57 % in the number of UK companies offshore outsourcing their work. And all these companies outsource to India all or part of their work. As more and more companies are getting attracted to the low costs and high quality output this number is set to increase over the next decade, predicted Phil Morris, managing director of EquaTerra for Europe.
Companies that are looking to outsource are seeking a sound education system with good communication skills and fluency in the English language, which India is prompt to offer. According to Morris, outsourcing in India has a growth potential over the next decade or so as India offers many areas where it can offer help, support and services over different locations and business structures. The service landscape of outsourcing services in India is experiencing a revolution which is driven by speed of technological advancements, processors and telecommunication.
Global outsourcing services providers will have to match up to the flexibility, quality and skills of Indian outsourcing companies. Though cost savings are the primary advantage companies look for when offshore outsourcing technical skills and domain knowledge, quality of output and flexibility are what are driving 54% of UK companies for IT outsourcing.
Only 5% of UK companies outsource to China, but a growth in the number of companies outsourcing to other countries in Asia, South America and Africa is also expected.
