Mumbai, India: At the NASSCOM conference for India’s IT services industry, CIO of Best Buy and CEO if its international operations Robert Willet shared his list of reasons why an organization should outsource and according to him if cost savings are the No.1 reason you feel you should outsource then, you probably should not outsource at all.
His wish list includes –
- To harness new and better skills and capabilities
- To implement projects, take on additional, more challenging projects and add skills and capabilities to your forte
- To reduce risks
- To leverage specialized, technical skills that your organization may not be able to afford on a full time staff
- To lower cost
Willet also offered other insights into the IT industry. He believes that projects should be customer centric and not product centric. So the IT team must assess each project from the point of view of whether it is customer centric or not. He says that organizations do not necessarily require retail specialists to improve customer management and relationship.
Willet goes on to say that the one skill that IT companies including his Best Buy need to perfect is the skill to pick up and learn from the ideas and experience of peers, competition and the industry in general. These ideas, advice and experience need to be assessed, learned and put to use.
Source from: Informationweek.com
